Last Updated: September 8, 2026
Welcome to Vitamin.
Vitamin ("Vitamin", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your Personal Data.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Vitamin mobile application, website, products, services, and related features (collectively, the "Service").
It also explains your privacy rights and the choices available to you regarding your Personal Data.
By using the Service, you acknowledge that your information will be handled as described in this Privacy Policy and in accordance with applicable data protection laws.
For the purposes of this Privacy Policy:
Application: Vitamin
Service: The Vitamin mobile application, website, and related services.
Country: Egypt
Company: Vitamin
If you have questions about this Privacy Policy or how your Personal Data is handled, you may contact us using the information provided in the Contact Us section below.
The Personal Data we collect depends on how you use Vitamin and which features you choose to use.
We may collect the following categories of information.
When you create or manage an account, place an order, or contact us, we may collect:
We use this information to create and manage your account, authenticate you, communicate with you, provide customer support, and process orders.
When you place an order or add a delivery address, we may collect:
This information is used to determine delivery availability, identify your delivery location, process your order, and assist delivery personnel in fulfilling your order.
You may be able to enter your address manually if you do not wish to provide device location permission.
Vitamin may request access to your device's location to help you:
We only access location information after requesting the applicable device permission.
You can disable location access at any time through your device settings. Certain location-based features may not work properly if permission is disabled.
We do not use location information for unrelated advertising purposes.
When you use Vitamin to purchase products, we may collect and maintain information such as:
Order history may include information about pharmacy, wellness, personal care, or health-related products you choose to purchase.
We use this information to process and fulfill your orders, provide customer support, manage returns and refunds, prevent fraud, maintain business records, and comply with applicable legal obligations.
Where online payment is available, payments may be processed through third-party payment service providers.
Vitamin may receive information such as:
Where payment card information is entered directly into a third-party payment provider's secure payment interface, full payment card information is handled by that payment provider and is not stored by Vitamin unless expressly disclosed to you.
Third-party payment providers process information according to their own privacy policies and security requirements.
Vitamin may request permission to access your:
This permission may be used for features such as:
Vitamin accesses these resources only after receiving the relevant device permission.
You can revoke camera or photo access at any time through your device settings.
If Vitamin allows you to sign in through a third-party account, such as Google Sign-In, we may receive information authorized by you and the provider, which may include:
We use this information only to authenticate your account and provide the features associated with your Vitamin account.
The third-party provider's processing of your information is also subject to its own privacy policy.
When you use Vitamin, certain technical information may be collected automatically.
This may include:
We use this information for security, troubleshooting, analytics, fraud prevention, performance monitoring, and improving the Service.
If you contact us for support or communicate with Vitamin, we may collect:
We use this information to answer questions, investigate problems, resolve complaints, and improve customer service.
If you permit notifications, Vitamin may send push notifications concerning:
You can disable push notifications at any time through your device notification settings.
We may use your phone number to send communications relating to:
Consent to receive promotional SMS messages is not a condition of purchasing products through Vitamin.
You may opt out of promotional communications through the methods provided in the relevant message or by contacting us.
We do not sell mobile phone numbers or SMS consent information to third parties for advertising or promotional purposes.
Mobile information may be disclosed to service providers only when reasonably necessary to provide messaging, authentication, customer support, delivery, or other services requested through Vitamin.
We may collect Personal Data:
For example, when you:
Certain technical and usage information may be generated when you use the Application.
We may receive information from providers that assist us with authentication, payments, hosting, analytics, delivery, messaging, or other functions.
If you choose a supported third-party sign-in method, we may receive information permitted by you and that provider.
We may use Personal Data to:
We will not use Personal Data for purposes that are materially incompatible with those described in this Privacy Policy unless we provide appropriate notice and, where required, obtain your consent.
Where applicable law requires us to identify a legal basis for processing Personal Data, we may rely on one or more of the following:
We process information where necessary to:
We may rely on your consent for activities such as:
You may withdraw consent where applicable, although withdrawal will not affect processing that occurred before consent was withdrawn.
Where permitted by law, we may process Personal Data for legitimate business purposes such as:
We may process or retain information when required to comply with applicable laws, regulations, court orders, tax obligations, accounting requirements, or governmental requests.
Vitamin may request access to certain device features.
Depending on the features you use, these may include:
The operating system will generally ask for your permission before Vitamin accesses protected resources.
You can review, enable, or disable these permissions through your device settings.
Some features may not function correctly if the required permission is denied.
The Vitamin Application and website may use technologies such as:
These technologies may be used to:
Third-party SDKs incorporated into Vitamin may process limited information necessary to provide their respective services.
Vitamin is responsible for accurately disclosing the data practices of third-party software integrated into the Application.
Vitamin does not sell your Personal Data.
We do not use your Personal Data for cross-app or cross-website tracking for advertising purposes without obtaining any consent required by applicable law or platform rules.
If our practices relating to advertising or tracking materially change, we will update this Privacy Policy and any required privacy disclosures before implementing those changes.
We may share Personal Data only when reasonably necessary for the purposes described in this Privacy Policy.
We may work with third parties that provide services such as:
Service Providers are permitted to process Personal Data only as necessary to provide their services to us and subject to appropriate contractual, confidentiality, security, and data protection requirements.
We require third parties receiving Personal Data from Vitamin to provide the same or an equivalent level of protection described in this Privacy Policy and required by applicable law.
Information required to complete delivery may be provided to delivery personnel or logistics providers.
This may include:
Such information must be used only as necessary to complete delivery and related services.
Information necessary to process a transaction may be disclosed to payment processors or financial service providers.
Their processing of payment information may also be governed by their own privacy policies and legal obligations.
If Vitamin is involved in a merger, acquisition, financing, sale, restructuring, or transfer of all or part of its business or assets, Personal Data may be transferred as part of that transaction.
Where required, we will provide appropriate notice.
We may disclose information where reasonably necessary to:
We may disclose Personal Data for another purpose when you have specifically authorized us to do so.
We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.
Retention periods may vary depending on the type of information and its purpose.
Information associated with an active account is generally retained for the duration of the account relationship.
Following account deletion or closure, certain account-related information may be retained for up to 24 months where reasonably necessary to resolve disputes, investigate misuse, address customer service matters, or establish or defend legal claims.
Customer support communications may be retained for up to 24 months after a request is resolved, unless a longer period is reasonably necessary for legal or security purposes.
Application usage information, logs, and diagnostic data may be retained for up to 24 months where necessary for security, troubleshooting, analytics, or service improvement.
Order, transaction, payment status, invoice, refund, and related business records may be retained for the period required by applicable tax, accounting, consumer protection, anti-fraud, or other legal obligations.
Residual copies of information may temporarily remain in secure backup systems after deletion.
Backup copies are retained according to our backup schedules and are not used for ordinary business processing after the applicable data has been deleted from active systems.
When applicable retention periods expire, Personal Data is deleted, anonymized, or otherwise rendered unusable, unless continued retention is required by law.
Vitamin allows users who create an account to initiate deletion of their account from within the Application.
You can use the Delete Account function available in the Application's account or profile settings.
When you request account deletion:
Deleting the Application from your device does not automatically delete your Vitamin account.
If you have difficulty using the in-app deletion feature, you may contact us at:
support@vitamin-pharm.com
We may need to verify your identity before completing a privacy or deletion request in order to protect your account and Personal Data from unauthorized requests.
Apple specifically requires apps that support account creation to allow users to initiate deletion from within the app, which your described implementation satisfies as long as the function deletes the entire account rather than merely deactivating it.
Depending on your location and applicable law, you may have the right to:
Not every right applies in every jurisdiction or circumstance.
We may need to verify your identity before processing certain requests.
To submit a privacy request, contact:
support@vitamin-pharm.com
Where permitted by applicable law, Vitamin may send information about:
Where consent is required, marketing communications will be sent only after obtaining the applicable consent.
You can opt out of promotional communications at any time by using an available unsubscribe or opt-out mechanism or by contacting us.
Transactional communications, such as order confirmations, security notifications, account notices, and delivery updates, may still be sent when necessary to provide the Service.
Personal Data may be processed or stored in countries other than the country where you reside.
For example, some of our cloud, authentication, analytics, payment, communications, or infrastructure providers may operate internationally.
Privacy laws in another country may differ from those in your jurisdiction.
Where required by applicable law, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards and that Personal Data remains protected in accordance with this Privacy Policy.
We take reasonable administrative, technical, and organizational measures designed to protect Personal Data against:
These measures may include access controls, secure communications, authentication measures, infrastructure security, and other appropriate protections.
However, no method of electronic storage or Internet transmission is completely secure.
Although we work to protect Personal Data, we cannot guarantee absolute security.
Vitamin is not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under 16.
If you are a parent or legal guardian and believe that a child under 16 has provided Personal Data to Vitamin without appropriate authorization, please contact us.
If we become aware that Personal Data was knowingly collected from a child in violation of applicable law, we will take reasonable steps to delete it.
Where applicable law sets a different minimum age for valid consent, we will apply the requirements of that law.
Vitamin may offer pharmacy, wellness, personal care, or health-related products.
The fact that a user searches for, views, purchases, or contacts us regarding a particular product may reveal information that could be considered sensitive or health-related in certain jurisdictions.
We use such information only as reasonably necessary to:
Vitamin does not sell health-related Personal Data for advertising purposes.
Unless a specific feature expressly requests it, users should not submit medical records, diagnoses, prescriptions, or other sensitive health information through general customer support channels.
If Vitamin introduces features that specifically process medical or health information, this Privacy Policy and applicable privacy disclosures will be updated as necessary.
Vitamin may contain links to websites, payment services, or other third-party services that are not controlled by us.
Their privacy practices are governed by their own policies.
We encourage you to review the privacy policy of any third-party service before providing Personal Data to it.
We are not responsible for the privacy practices of independently operated third-party websites or services.
We may update this Privacy Policy from time to time.
When changes are made, we will update the Last Updated date at the beginning of this Privacy Policy.
For material changes, we may provide additional notice through:
We encourage users to review this Privacy Policy periodically.
Changes become effective when the updated Privacy Policy is published, unless otherwise stated or required by applicable law.
If you have questions, complaints, privacy requests, or account deletion inquiries, contact Vitamin:
Email: support@vitamin-pharm.com
Phone: +20 110 571 0087
Website: https://vitamin-pharm.com
Country: Egypt
End of Privacy Policy
تحتاج إلى تسجيل الدخول لعرض هذه الميزة
ستتم إزالة هذا العنوان من هذه القائمة
ar
